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| June 2016
 
Destination News
  Indian e-tourist visa system continues to grow
   
  India’s e-tourist visa system continued to gain popularity in April 2016, with more than 70,000 visas being issued at Indian airports during the month.

According to data from India’s Tourism Ministry, the total of 70,045 e-tourist visas issued April marks a sharp 266% increase from the 19,139 issued in the same month last year, reflecting a major expansion of the scheme in the last 12 months.

Travellers from the UK accounted for the largest proportion of e-tourist visas issued last month (18.8%), followed by the US (14.1%), Russia (8.2%), France (7.1%) and China (6.3%). Delhi Airport issued almost half the visas in April (46.5%), followed by Mumbai Airport (19.1%), Goa Airport (10.0%), Bengaluru Airport (6.5%) and Chennai Airport (5.6%).

The total number of e-tourist visas issued in the first four months of 2016 stood at 391,094, up 312% compared to the same period in 2015.

India started to expand its e-tourist visa facility in 27 November 2014. It has been gradually ramped up throughout 2015 and 2016 and is now available to the citizens of 150 countries.

  New Aviation Policy: Pocket-friendly airfares
   
  In a major push to the civil aviation sector the Modi Sarkar has unveiled a policy that seeks to shake off some decade old norms with a view to increasing the domestic ticket sales from the existing level of 80 million a year to 300 million (30 crore) a year by 2022.

It is an achievable target considering that the government has decided to cap the airfares at Rs 2,500 per hour of flying time on many under-served regional routes, particularly away from big cities. It has also decided to develop about 350 dilapidated or underused airstrips across India into “no frills airports” to improve domestic connectivity.

The government has, however, imposed a “small levy” on domestic and international passengers towards the regional connectivity fund. Airlines will also get tax incentives for operating on unserved routes under the regional connectivity scheme.

Refunds will be now applicable on all fares, including promotional and special rates. Even when booked through travel agents or online portals, the airlines will have to ensure refunds within 15 days to domestic passengers. In case of flight cancellations announced within 24 hours of departure, the compensation amount has been enhanced up to Rs 10,000. Compensation in case of denied boarding due to over-booking and no alternate flight within an hour has been significantly jacked up to Rs 20,000.

  Railways launches integrated social media platform for real-time grievance redressal
   
  Railways minister Suresh Prabhu launched integrated social media platform - Facebook & Twitter - for faster and real-time redressal of passengers' grievances. Launching the service, Prabhu said, "I invite all Facebook users to interact with us on this platform and contribute to improve the services of Railways."

As of now, railways have been successfully handling more than 7000 tweets daily of various nature such as complaints, suggestions or assistance. After its immense success (more than 10 lakhs followers on Twitter), the railways have decided to interact with its fans and followers on Facebook through leveraging IT for prompt and speedy resolution of issues.

The integrated social media platform is made functional from Wednesday for the posts received on Twitter and Facebook. The platform is a step forward in integration of various mediums of customer touch-points on Railways.


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