Hotels News |
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Indian hotel industry follows new
trend to go an extra mile to maintain guest
loyalty
Hotels are
going the extra mile to woo guests who stay for a month or,
sometimes, even years. Hoteliers say demand for extended
stays is being driven by executives who are on work
assignments in far-off cities, people travelling for medical
treatments as well as those who are renovating their homes.
Hotels are taking special care of the food requirement of
these customers. For instance, Eros Hotel in New Delhi,
which gets 15% of its long-stay business from Japanese
guests, has hired a Japanese chef to whip up new dishes for
such guests. Hotel executives say long-term visitors tend to spend more than the normal guests who stay for a day or two on hotel services, including restaurants, room service and spa appointments. |